RESPONSES TO SOLVE CONFLICTS

CONFLICT

Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources and interference from others in achieving their goals’

Emotional, Cognitive and Physical responses to solve conflicts.

Emotional responses are feelings we experience in conflict. These range from anger and pear to despair and confusion. Emotional responses are often misunderstood, as people often feel that or believe that others feel the same way as they do. This can be confusing and at times threatening.

Cognitive responses – are our ideas and thoughts about a conflict. It is the inner voice or internal observation in the midst of a situation. We understand cognitive responses through self-talk. Cognitive responses contribute to emotional and behavioral responses where self-talk enables you to promote a positive or negative feedback loop in the situation.

Physical responses – include heightened stress, body tension, increased perspiration, tunnel vision, accelerated or shallow breathing, nausea and rapid heartbeat. It plays an important role in our ability to meet our needs in conflict. Physical responses can be managed through stress management techniques like establishing a calmer environment.

METHODS OF RESPONDING TO CONFLICTS IN SOCIETY

ADR – Alternative dispute resolution – Negotiation, Mediation and Arbitration – are well known methods to address and resolve conflicts.

Negotiation – is a basic way to settle differences. It involves back and forth communication between the parties in conflict. The goal is to try and find a solution to the conflict.

In negotiation an individual can directly participate in decision making. The individual tries to get the best for oneself while considering the needs and interests of the other side. This negotiated agreement can become a contract and be enforceable.

Mediation – is a voluntary process. An Impartial person / mediator helps with communication and promotes reconciliation between the parties, enabling them to reach a mutually acceptable agreement. Mediation is often the next step is the negotiation is unsuccessful.

Arbitration – is the submission of a disputed matter to an impartial person. Out of court settlement is an example of arbitration. The arbitrator listens to both sides and makes a decision.