BUSINESS COMMUNICATION I - HSNCU - NEP

MODULE 1: FUNDAMENTALS OF COMMUNICATION

The concept of communication – Meaning and definition, Process, Feedback

Channels of communication – Formal & Informal

Methods of Communication – Verbal, Non-Verbal, and Technology Enabled Communication (Effective Presentation Skills)

Barriers to Communication – Physical, Semantic /Language, Socio cultural, and Psychological barriers, Ways of Overcoming these barriers

Listening – Barriers to Listening, Ways to Listen

Etiquette in Formal Communication: Etiquette at the workplace, Etiquette while communicating via internet, Phone and social media

 

Module 2  Written communication in organizations

Components of formal letter 

Job application letter and resume

Letter of acceptance of job offer

Statement of purpose

Letter of resignation

Sales letters