LETTER WRITING EXERCISE / SAMPLE

Radhika / Rajesh went for a vacation with her / his family to Manali and stayed at Hotel Paradise. However, she / he was not satisfied with the service provided by the hotel.

Write a letter describing the stay and provide relevant solutions. (Use Full block form)

 

SAMPLE SOLUTION

 

Room no. 301,
Desai Colony,

St. Dominic Road,
Mumbai – 400050.
11 March 2021

 

To,
The Hotel Manager,

Hotel Paradise,
Manali,
Uttarakhand- 360087

 

Subject- Complaint and feedback letter

 

Dear Sir

I wish to inform you about my stay at your hotel from 02/03/2021 to 06/03/2021. I regret to inform you that my family and I are quite unsatisfied with the stay at your hotel.

 

We came to know about your hotel from a travel site. Although the pictures and reviews were quite decent, the actual experience didn’t conform to the standards. For instance, the bed sheets and quilts were dirty; the staff was not cooperative, and the room service was slow. We were made to pay separately for the cab service even though the website mentioned that the accommodation charges included a free cab.

 

I suggest you look into these matters carefully as they will help to improve your service and ensure a better experience for the customers. Moreover, it would be better if you could mention the correct information about the facilities, which you are willing to provide on the partner websites.

 

Yours truly

Rajesh