BUSINESS COMMUNICATION II NOTES

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MODULE 1

PRESENTATION SKILLS

4 principles of effective presentation

Presentations

Body language when presenting

Effective use of OHP

Effective use of Transparencies

How to make a Powerpoint Presentation

MODULE 2

GROUP COMMUNICATION

Interviews: Group Discussion, Preparing for an interview, Types of Interviews - Selection, Appraisal, Grievance, Exit.

Meetings: Need and Importance of Meetings, Conduct of Meeting and Group Dynammics Role of Chairperson, Role of Participants, Drafting of Notice, Agenda and Resolutions

Conference: Meaning and Importance of Conference, Organizing a Conference, Modern Methods: Video and Tele Conferencing

Public Relations: Meaning, Functions of PR Department, External and Internal Measures of PR

MODULE 3

BUSINESS CORRESPONDANCE

Letter writing formats

Trade Letters: Order, Credit, and Status Enquiry, Collection (just a brief introduction to be given)

In detail - Letters of Inquiry,

Common commercial terms used in Letter of Inquiry

Letters of Complaint, 

Claims, 

Adjustment Sales Letters, 

promotional leaflets and fliers, 

Consumer Grievance Letters, 

Letters under Right to Information Act

MODULE 4

LANGUAGE AND WRITING SKILLS

Reports: Parts, Types, Feasibility reports, Investigative Reports

Summarization: Identificaiton of main and supporting sub pooints. Presenting these in a cohesive manner.